What response will lead to more solutions with something I’m dealing with now?
Quote: “Don’t get bitter, get better!” Kelli S. Vrla, CSP
You have complete control only over your own responses. Stack the deck more in your favor by tempering your responses accordingly. An angry person may be a huge event in person or via telephone. Your response will affect his or her response. You can pour gasoline on a raging fire, or you can outsmart the fire with strategies designed to go with the flow. Your choice. When you adopt a flexible response, you stand a much stronger chance of influencing a better outcome.