This is the best phrase for moving a conflict forward: “What’s our Next Best Step here?”
Whether it’s with a client, colleague or loved one, you will always be taking the high road if you’ll remember this valuable phrase.
When we focus forward to fix facts, rather than back on blame, the conversation takes on a more productive dynamic. Some of us want to hang out in the limbo of “he said/she said,” when it doesn’t have anything to do with fixing the challenge at hand.
We like to be right. Best to focus your creative energies on the “next best step.” You’ll find a much quicker end to the discussions in the process and a plan to move it forward.
So today, ask yourself: “When can I use the “Next Best Step” phrase today? This week?”